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Important email action for mailbox users

Swift Image uses Heart Internet to provide web and email hosting. Following a previous article on issues that have been affecting some of Heart Internet’s mail-servers from time-to-time, they have implemented what we hope will be a solution.

For those clients that SEND their emails using a mail client (e.g. Outlook, Outlook Express, Windows Mail, Mac Mai/iPhone, Android Mail) via a mailbox on Heart’s servers, you will need to take some action.

If you provide your own email hosting, or we simply forward to you webmail account, then you don’t need to worry.

What do I need to do?

In short, if you use a Swift Image/Heart mailbox to send your emails and your outgoing server is currently using port 25 or 465, you will need to change the port to 587. In addition, Heart also recommends using STARTTLS encryption.

For some step-by-step instructions, please visit the Heart Internet Support Page

The change came into effect on 1st October 2019. Therefore, if you haven’t made the changes yet you will not be able to send mail via the affected email address (mailbox) until you have.

Don’t panic Mr. Mainwaring!

Even if this change affects you, it will only affect sending emails. You will still receive your emails. So, if you are unsure if this relates to you, simply wait. If you find you can’t send emails, you now know that you’ll have to change the port... simples! 😀

Article by Chris Addams of Swift Image Web Design, written 24 September 2019. Edited 21 October 2019.

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