Our hosting package is with Heart Internet. From time-to-time, messages sent from these servers may be treated as spam by certain Internet Service Providers (ISPs). This problem is not limited to Heart Internet, but will occur with any hosting supplier where their service uses shared servers.
The most common problematic ISPs are Yahoo, BT, AOL and the various Microsoft brands (e.g. Hotmail, Live, Outlook.com).
Some ISPs will mark the emails as spam and put them into a ‘junk’ folder. However, some providers will block them altogether while the problem exists (which could be up to a week or so).
Fortunately, it doesn’t happen that often, and the problem is usually quite short-lived. But when it’s happening, it can be annoying and frustrating.
A large company may have its own dedicated email server, so it is unlikely that someone will be able to use it to send out thousands of spam emails.
Smaller companies use “shared hosting”. The trouble with that is we don’t know who we’re sharing with.
When someone sends out a bulk spam mailing, the whole server IP address may be added to a blacklist, and while the server remains on that blacklist, (which might be a week for example), companies using that blacklist will treat emails sent from the affected IP address as spam.
There are several possible solutions:
I can simply forward all mails from your domains corresponding email address like so:
firstname.lastname@example.org => email@example.com
You would simply log into the appropriate Gmail account. This is the safest option and the one I use for Swift Image.
Downside: when you reply, it will come from the Gmail. There is a way around this, but alas that has its own issues!
In summary, if you’re a medium-sized company and willing to spend a few pounds to have email working correctly, go for option 3a. If you’re a small company or individual and you don’t want to spend money on emails, select option 3b or option 3c.
If you’re trying to connect via iPhone, you may get a security warning. Heart have provided an article on this here »
If you’re a Swift Image client and you’re using one of the ISPs in point 1 to collect your emails, or if you’re getting the problem described in point 4, please contact me »
Article by Chris Addams of Swift Image Web Design, written 26 April 2019. Edited 8 May 2019.
the website design company
for Ampthill, Baldock, Bedford, Biggleswade, Flitwick, Hitchin, Letchworth, Luton, Sandy, Shefford, Stevenage and Stotfold