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Clients

Find out what clients really think of us!

More info? Complete the form or call: 01462 814871

free web design - small monthly payment - no minimum term

Age Concern WF have been with Swift Image since 2008

Henlow Middle School have been with Swift Image since 2007

H & F Vending Limited have been with Swift Image since 2009

Here is a list of common questions that customers often ask swift image. Just click on the question to find the answer.

1. Why don’t you charge for design?

2. Why don’t you have a minimum term to your agreement?

3. If you don’t have a minimum term, why do you need terms and conditions?

4. Can I pay for a year in advance?

5. What geographical areas do you cover?

6. What do I do if I already have a domain name?

7. How do I report a fault?

8. How do I request a change?

9. What does “limited use” mean?

10. What does “reasonable use” mean?

11. If I have to stop using your services, do I need to give you notice?

12. What experience does Swift Image have of website design?

13. Why aren’t you registered for VAT?

14. Why do you charge £2 administration fee for registering domain names?

15. Is a fee paid for the images you use on the websites?

16. What happens if I miss a payment?

17. Who is liable for the content of my website?

18. Can I have Flash banners on my website? (i.e. moving images)

19. Can I pay for the design and hosting, without taking a Maintenance Plan?

20. A friend of mine has offered to do my site for me - what would you say to that?

21. Will I receive an invoice?

22. Some of my website Contact Form emails are going into my Spam/Junk box - why is that?

23. Why am I getting blank emails and/or spam emails via the website Contact Form?

24. You sent me an email saying my website changes are done. Why don’t they show up on my computer?

1. Why don’t you charge for design?

The Swift Image business model requires a certain number of customers, each paying a small monthly fee. Provided the websites we take on remain within the parameters stated in the Pricing Options, and our customers adhere to our maintenance plan, then we are able to produce websites without needing to charge for design.

2. Why don’t you have a minimum term to your agreement?

If we do a good job for you, you’ll stick with us. So we don’t want to put up an unnecessary obstacle to you using our services.

3. If you don’t have a minimum term, why do you need terms and conditions?

It is important that we are both clear on the basis on which the services are going to be provided. In addition, many of the conditions in this Agreement we ourselves have to adhere to with companies that are supplying us services that we use for your benefit. Therefore, we have to mirror them in our Agreement with you. Finally, and unfortunately, we need to make sure that we are protected from those few people who may try to abuse the system.

4. Can I pay for a year in advance?

Yes, but there is no discount available.

5. What geographical areas do you cover?

Due to the nature of our work, it is easy for Swift Image to provide its website services on a national basis. However, as people often like to deal with local firms, we do tend to operate mainly in the following UK counties and towns:

Bedfordshire: Bedford, Luton, Sandy, Biggleswade, Shefford, Ampthill, Flitwick, Dunstable, Houghton Regis, Barton-Le-Clay, Kempston;

Hertfordshire: Stevenage, Hitchin, Stotfold, Letchworth, Welwyn Garden City, Baldock, Hemel Hempstead, St. Albans, Watford, Hertford, Hatfield, Harpenden;

Northamptonshire: Northampton, Kettering, Rushden, Wellingborough;

Cambridgeshire: Cambridge, Huntingdon, St. Neots, Royston, St. Ives.;

Buckinghamshire: Milton Keynes, Leighton Buzzard, Newport Pagnell, Bletchley;

London: Kingsbury NW9, Queensbury, Burnt Oak, Colindale, Park Royal NW10, Barnet, Brent;

Middlesex: Harrow, Stanmore, Kenton, Greenford, Perivale, Northolt, Ruislip, Northwood, Edgware, Wembley.

Please don’t be put off if you don’t live in any of these areas - we’re still very happy to help you.

6. What do I do if I already have a domain name?

Ideally, we would like the domain name transferred to our account so that we can administer it for you whilst you are our customer. Alternatively, we would need access to your domain account so that we can make the necessary changes. Don’t worry, it won’t be a problem.

7. How do I report a fault?

Please contact us.

Note: We will acknowledge this email with a reply within 48 hours. If you do not get a reply, you must assume that your email has not reached us.

8. How do I request a change?

Please contact us.

Note: We will acknowledge this email with a reply within 48 hours. If you do not get a reply, you must assume that your email has not reached us.

9. What does “limited use” mean?

We will endeavour to make any changes you need. However, it is important that you are on the correct pricing option in order to support our business model. If your needs are greater than the pricing options allow, then we will offer you a bespoke plan. Maintenance: Limited Use shall be defined as the equivalent of 3 man hours programming time per annum. Email: Limited Use shall be defined as the setting up of up to 15 email addresses.

10. What does “reasonable use” mean?

We will endeavour to make any changes you need. However, it is important that you are on the correct pricing option in order to support our business model. If your needs are greater than the pricing options allow, then we will offer you a bespoke plan. Maintenance: Reasonable Use is defined as the equivalent of 12 man hours programming time per annum. Email: Reasonable Use is defined as the setting up of up to 35 email addresses.

11. If I have to stop using your services, do I need to give you notice?

Yes, 30 days.

12. What experience does Swift Image have of website design?

The proprietor of Swift Image is Chris Addams, who is a professional web designer. Chris started his working life in 1979 as a computer programmer, programming a large ICL main-frame computer for Remploy Ltd. in London, NW2. He then spent many years in a variety of business development roles, covering sales & marketing, design, general business administration & management, working for firms such as Digital Mobile Communications Ltd. in Wembley, and Primesight plc in London SW1. Immediately prior to starting Swift Image, he spent 8 years as the Commercial Director of a national business services organisation. As well as responsibility for managing the company’s own websites, over 6,000 templated websites are currently provided to small and medium sized enterprises. (The concept itself was recognised in the Orange Business Awards, where it was runner-up in the “Best Use of Technology” section). In his spare time, Chris is currently studying part-time for a degree in Computer Science, specialising in web development.

13. Why aren’t you registered for VAT?

We are a small company, whose turnover is currently below the VAT threshold. Should we exceed the threshold, then we will register for VAT and will notify you accordingly.

14. Why do you charge £2 administration fee for registering domain names?

There is a small amount of time involved in registering the domain name. Then there is the matter of producing an invoice to you for the cost of buying it on your behalf. And to make the transfer of monies ‘out’, and then to pay monies ‘in’, there are bank charges. You will find that we are very inexpensive, and by letting us buy the domain for you, you’ll also save time in transferring it to us.

15. Is a fee paid for the images you use on the websites?

Yes. We pay that, so you don’t have to worry.

16. What happens if I miss a payment to Swift Image?

As you’ll pay us by standing order, it is unlikely that you will miss a payment. However, in the event you do miss one, we won’t take your site down straight away. We will let you know that a payment has been missed and ask you for a credit card payment. The missed payment will then be taken by PayPal.

17. Who is liable for the content of my website?

You are. That is why we provide you with the opportunity to see the site before it is made “live” and submitted to search engines.

18. Can I have Flash banners on my website? (i.e. moving images)

Yes. But do you really need them? Here’s what Business Link have to say:

“Avoid flash. Flash is used to create animation, sound and interactivity. However, due to its file size it can be painfully slow for pages to download – particularly for those on 56k modems – while some browsers can’t even read Flash. Also, search engines don’t index Flash pages, so your website won’t be featured in their listings. If you want to use Flash, make sure you also provide a HTML version of your website”.

The moving images on this site are created using Javascript, which is much more efficient.

19. Can I pay for the design and hosting, without taking a Maintenance Plan?

Yes. But it would be a surprise if this would be the best value for the customer in the long run. A typical 6 page site would cost around £500 and hosting only would then be £5 per month. Please remember, you will almost certainly want to make changes to your site from time-to-time. Taking a Maintenance Plan allows you to do this without charge, and without the up-front design cost. But it is up to you.

20. A friend of mine has offered to do my site for me - what would you say to that?

Funnily enough, we’ve been asked this so many times that we’ve printed a leaflet about it. The thing we’ve found is that many willing friends often don’t even get around to starting. Others find that it is beyond their area of expertise, even though they might be good with computers generally. And when it comes to making any changes, people are reluctant to burden their friend. Another thing to consider is what would happen to the company website if the friendship breaks down? All things considered, most people would agree that it is best to use the services of a professional web developer.

21. Will I receive an invoice?

Yes. We operate on a ‘cash accounting’ basis, and our accounts are run on Sage. Each month, Sage automatically generates an invoice based on the receipt of your monthly standing order, which is then sent to you by email as a PDF attachment.

22. Some of my website Contact Form emails are going into my Spam/Junk box - why is that?

That is due to the spam filter provided by your Internet Service Provider. From time to time I suspect they change the sensitivity of what is to be considered "junk". If they go in there, there should be a facility for you to mark them "not spam or junk", which will teach the filter that you want them, and stop future emails being sent there.

23. Why am I getting blank emails and/or spam emails via the website Contact Form?

Spammers are a nuisance. The blank ones are generated by them too as they validate the Contact Form on your site. Not much can be done to stop it at the moment without making it more difficult for your customers to use the form. Do not click their links or visit their websites etc. Just delete them.

24. You sent me an email saying my website changes are done. Why don’t they show up on my computer?

You need to change a setting on your computer. If you use Internet Explorer to browse the Internet, then this is what you do:

Click “TOOLS” > “Internet Options” > from the general tab, look for Browsing History, then click “SETTINGS”.

You will see four little radio buttons. Your computer is probably set to “automatically”. Change that to “Every time I visit a web page”. Click “OK”

If you’re not using Internet Explorer, then you will need to follow a similar trail for the browser you are using. If we send you an email telling you your changes are done - they really will be done!

Frequently asked questions